Terms & Conditions


By submitting an order to John T Wayne  you agree to be bound by the following terms and conditions.

  • You will have read and understood our Privacy Policy
  • When you submit an order to John T Wayne over the Internet you are offering to purchase from John T Wayne items in your order. Payment method must be provided when ordering. No goods will be delivered without full payment being received.
  • John T Wayne accepts Visa, Mastercard, American Express, and Discover Cards, and echecks through PayPal.
  • John T Wayne reserves the right to cancel orders at its discretion.
  • Amendments to your order can be made by using or online contacting form..
  • Most items that John T Wayne sells are custom made.. There will be slight variations between the website representation and the actual item that you will receive. John T Wayne will exercise extreme attention to match your purchase to the inventory at hand.
  • John T Wayne reserves the right to adjust prices at any time and without prior notice before any order has been submitted.
  • John T Wayne reserves the right to discontinue products at any time and without prior notice. If a product is unavailable after placing your order, John T Wayne will contact you and offer an alternative and/or remove that item from the order.
  • We cannot exchange items unless they are defective or damaged. We can only refund the freight cost if the return is because of our mistake).

Shipping and Returns

Your package shipment:

On non custom items in stock the packages are generally dispatched within 3-4 days after receipt of payment and are shipped via USP with tracking and drop-off without signature. Items that are being customized and after approval of the design may take up to 7 days for completion before being shipped. If you prefer delivery with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and all of your items are well-protected.

Returns: 

Items which have not been used, altered, or washed may be returned within 30 days for a refund (less shipping) or exchange. (No returns on custom work except for damaged items)

Refunds
We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. You will receive a refund in the same manner of payment originally used for purchase within 7 to 14 business days of our receiving your return.

Simply use our online contact form  to obtain a RA (return authorization) number, provide full details of your original order:
Order ID
Order date
Your name
Your email address

You must include the original shipping documents that you received with your original order. This will help us find your order to process the refund/return.

  • Packing and Sending Your Return Just a few simple steps:
    Pack the items along with the packing slip (receipt) securely in a box. All damaged goods remain your responsibility unless receipt was declined by you due to damage in transit. You can use the box the items arrived in or another box, if you prefer. Send the package to the address below:

Returns Department: